To make sure the email doesn't get lost, I sent it an hour before the party and immediately got a confirmation that's gonna be sent on, get this, Sunday! On Sunday, 12PM, I got a phone call which went to voicemail. 10 minutes later I got an email that the order was canceled. WTF?!!!
I called Macys and was given some bs that since there's a lot of fraud with gift cards, their policy is to confirm all orders and if not confirmed, to immediately cancel. They were very sorry for all the bs but it's their policy so deal with it. There was no automated system or separate phone number or even a separate division to deal with this.
The convenience of getting an email gift card from Macys turned out to be very inconvenient. Next time, I'm using Amazon. I've had 0 problems ordering Amazon gift cards and they were sent immediately and arrived on time.