Sunday, January 4, 2009

Macys Gift Cards

Saturday night we were going to a surprise birthday party.  I was planning on getting a Macys gift card.  I decided to send an email card instead of relying on them to send a mail card on time.  Last time, the card came late.

To make sure the email doesn't get lost, I sent it an hour before the party and immediately got a confirmation that's gonna be sent on, get this, Sunday!  On Sunday, 12PM, I got a phone call which went to voicemail.  10 minutes later I got an email that the order was canceled.  WTF?!!!

I called Macys and was given some bs that since there's a lot of fraud with gift cards, their policy is to confirm all orders and if not confirmed, to immediately cancel.  They were very sorry for all the bs but it's their policy so deal with it.  There was no automated system or separate phone number or even a separate division to deal with this.

The convenience of getting an email gift card from Macys turned out to be very inconvenient.  Next time, I'm using Amazon.  I've had 0 problems ordering Amazon gift cards and they were sent immediately and arrived on time.

11 comments:

  1. Maimonides (the hospital) and Macys have a lot in common...

    ReplyDelete
  2. Yep, the great "convenience"

    ReplyDelete
  3. I use amazon all the time. no problems.

    ReplyDelete
  4. This was for a girl who loves Macys.

    I use amazon for all else. Great for all occasions.

    ReplyDelete
  5. They are not going to make much business out of these evanescent cards. Screw them. They'll probably stop having them altogether in the near future.

    ReplyDelete
  6. Well, she likes Macys. I usually just get an Amazon giftcard.

    Why didn't you show up you wanker. Your parents and sister were there.

    ReplyDelete
  7. o well, sorry about the gift card mess up.

    I had a bunch of Macy's coupons, but they expired...

    ReplyDelete
  8. I couldn't believe the nerve of the customer service rep.

    ReplyDelete
  9. I just experienced the same thing. I'm glad you got someone who told you their policy, no one I spoke to could tell me why my order had been canceled. Very, very annoying!

    ReplyDelete
  10. Welcome to the wonderful world of customer service.

    ReplyDelete
  11. This same thing has happened to me and it is two years later!!! Except, I have stupidly purchased this same card three times in the last three days.....the last time ON THE PHONE and was told verbally that it had gone through only to get an e-mail an hour later that the order was cancelled......these people are crazy.

    ReplyDelete