Tuesday, July 21, 2009

Tomāto Tomäto

Recently I got an idea to write a post about one of my credit cards and maybe earn some money with it.  I used the bank's internal messaging system to ask them if they have an affiliate program.
This is the message I got in response:

We are writing in response to your recent inquiry.

We would like to inform you that, Chase is affiliated with
various programs. However, if you would like information
about a specific program please provide more details for
us to assist you further.

If you have any further questions, please reply using the
Secure Message Center.

Thank you,

Reshma Parswanathaiah
E-Mail Customer Service Representative

Are you #$%@ kidding me?!  Affiliate and affiliated is not the same word you moron!  If you don't know something, google it instead of sending back some retarded response.

Am I gonna call and complain?  I plan too.  Then again I'm reaaaaaally lazy.  But I am planning to...

5 comments:

  1. Maybe they just don't have real people reading the messages. Maybe it's a computer program that just scans for words, gets a basic idea of the message and replies back automatically. I think I remember seeing an article about that with G-mail, where they'll learn your writing style and reply to your e-mails for you. But then again, I think that was a joke?

    ReplyDelete
  2. Yeah right, wishful thinking.

    ReplyDelete
  3. btw, click on CADIE's link and notice the date at top :-P

    ReplyDelete
  4. lol, yea now I remember, it was an April Fools joke.

    ReplyDelete
  5. Wow, lol. Gotta love the English language. And you gotta 'love' the people who don't know it :P. I'm not sure what my opinion is about the matter. If this woman (Guy? I'm unfamiliar with Indian{?} names lol) has to respond to hundreds, or even dozens of these questions a day/week, I can see how such an error could occur. She skims through the email, picks up the main words, and rattles off a response. Excusable from one customer's point of view? No. But in the bigger scheme of thing it's definitely understandable, no?

    ReplyDelete