Picked out the AC, paid for it, was told to go to the back to pick it up even though there were at least 10 boxes by the display.
In the pick up section, there was a sign stating that if your purchase is not give to you within 5 minutes, you get $5 coupon. The sign also proclaimed that 100% of yesterday's customers got their item in less than 5 minutes.
There was a display in the pick up section which showed orders sent for pick up and average waiting time. Average waiting time was a minute and a half. My order was not entered into the computer and did not show up on the display. We waited for 25 minutes for my AC to be brought out.
My friend pointed out to the department manager that we were waiting for more than 5 minutes. He was told that you only get your coupon if you wait for 20 minutes. When informed that we waited for 25 minutes, he said he didn't have any coupons left. While we were waiting for my order to be brought out, my friend told me that when he went to buy a car seat in Sears, he waited for an hour because they forgot he was there.
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