Initially, I wanted to buy Professor Layton and Curious Village, the first game in the series, but it was listed at only a dollar below regular price. Instead, I ordered Professor Layton and the Diabolical Box at $21.74. An awesome price for a game that came out 3 months ago.
For 3 weeks, in order detail, the game was listed as backordered. On 12/8/09 I decided to ask customer service when they expect to get the game back in stock again. Next day I received an email that my ordered was canceled because the game has been "discontinued by the manufacturer". A game that came out 3 months ago, has received an 8.5 from IGN and has sold over 1.26 million units is discontinued?! Really?!
I contacted Nintendo, the manufacturer. I received a reply within 4 hours. Was pleasantly surprised at the fast reply, DeepDiscount took a lot longer, and that the reply was not some canned response from India but was from America and actually addressed my question. The reply was that the game just came out and is not discontinued. I emailed Nintendo's response to DeepDiscount and have so far didn't even receive an apology.
What I'm guessing happened is that the game was listed at the wrong price and instead of honoring the price, DeepDiscount took the game off their site and told everyone who purchased it that it was discontinued. Since DeepDiscount is ignoring me, I filed a complaint with BBB of Chicago.
DeepDiscount's original reply: