My wife made a purchase from e-worlddirect. They charged her credit card and changed order status to "processed". 2 weeks later, nothing. She contacts them, is promised the order will ship ASAP. Week later contacts them again and is again told the order will ship ASAP. A shipping label is created with UPS. We wait several days, UPS shows that packaged has still not been submitted. We contact BBB. Company tells BBB that they're very sorry and that they will issue a refund. Wife talks to them on the phone and they tell her they will credit back the order. It's now over 2 months since initial order and no refund has been made.
Now here's the fun part. Credit card charge was not from e-worlddirect, but from M & B Supplies, Inc, a computer supplies company in Monroe with listed contact being Sam Krausz. On a different site, president of company is listed as Sara Krausz. On a different site, when searching by phone number listed next to the credit card charge, 845-782-4306, the company is now Upstate Computers Corp. with president Sara Krausz.
I wonder, maybe my wife should've used her Jewish name when contacting this company.